]]>
Levy Transaction Spanning More Than 3 Levies
Every time a customer purchases a levy top-up an entry is added against the customer’s record in the Administration System.
This can be viewed on the ‘Schemes’ page as shown in the example below.
In this example, the customer has purchase 5 levy top-up’s of £20.00, £5.00, £5.00, £10.00 and £10.00.
When a levy transaction takes place, each individual item, whether it is a bottle of wine or a shirt can only span across up to three of the lines on the schemes page.
Based on the above example, if the operator tried to sell a bottle of champagne costing £44.95 to this customer’s levy account, the following message would be displayed.
As the system can only charge against three levy schemes, the first three on the customer’s record total £30.00. By using this £30.00 from the card and discount on the £30.00, there is then a balance of £11.61 to pay.
To avoid this issue, it is possible to generate the transaction in a different order to allow the full amount to be taken from the levy account.
Processing the Transaction
From the Point of Sale, DO NOT identify the customer at the start of the transaction.
Enter the transaction items first, as in the example below.
Select Sub Total. Type in the total of the transaction following by Identify Customer. The following screen will be displayed.
Swipe the Customer’s Levy/Membership Card (or type in their Address Code and press F3 Accept). The Customer’s Details will be displayed, as in the example below.
Press F3 Accept to confirm that this is the correct customer and you will be returned to the Point of Sale window, as shown below.
Select OK and the transaction will be amended as shown below.
Select Sub Total. Enter the remaining amount of the transaction followed by Identify Customer.
Swipe the Customer’s Levy/Membership Card (or type in their Address Code and press F3 Accept). The Customer’s Details will be displayed, as in the example below.
Press F3 Accept to confirm that this is the correct customer and you will be returned to the Point of Sale window.
If the remaining can all be processed at once, the transaction will be completed. Alternatively you may have to continue entering the remaining amount of the transaction followed by Identify Customer until the transaction is completed.
